DokBot AI: Turn Documents into Smart Support Chatbots & Automate Customer Queries

DokBot AI: Turn Documents into Smart Support Chatbots & Automate Customer Queries It is an AI-powered chatbot builder that helps businesses turn their documents into smart website assistants. It allows users to upload files such as PDFs, Word documents, Excel sheets, and text files to create a searchable knowledge base. Visitors can ask questions in simple language and receive answers based on the uploaded information. DokBot also supports website integration, multiple AI providers, live chat, and human support handoff. If the chatbot cannot answer a question, it can collect the visitor’s email for follow-up. It helps businesses save time, answer customer queries, improve support, and capture potential leads

5 Benefits of Using of DokBot

1. Saves time: Automatically answers common customer questions.
2. Improves customer support: Provides an always-available website assistant.
3. Uses business information: Answers questions using uploaded documents.
4. Easy setup: Creates and installs a chatbot without complex AI development.
5. Captures leads: Collects visitor contact details when human support is needed.

• Multi-Format Document Upload: DokBot supports PDF, DOCX, XLSX, Markdown, and TXT files. It automatically processes documents and creates a searchable knowledge base.
• Document-Based AI Answers: DokBot uses Retrieval-Augmented Generation (RAG) to find relevant information in uploaded files. It is designed to answer from the supplied knowledge instead of making unsupported guesses.
• Easy Website Integration: Users can add the chatbot to their website with a simple script. Its widget uses Shadow DOM technology to avoid interfering with the website’s existing design.
• Bring Your Own API Key: Users can connect AI providers such as OpenAI, Anthropic, Google AI Studio, Groq, and OpenRouter. This gives businesses more control over their AI provider and usage costs.
• Human Support Handoff: When the chatbot cannot answer a question, it can request the visitor’s email. The conversation and its context are then available for a human support team.

Also Check : SML Mahindra Scholarship Program 2026-27 for Class 11, 12, UG, Diploma and Polytechnic Students

1. Problem: Customers repeatedly ask the same questions.

Solution: DokBot answers common questions using the business knowledge base.

Solution: The chatbot makes uploaded documents searchable through natural-language questions.

3. Problem: General AI chatbots may provide incorrect information.

Solution: DokBot uses document-based retrieval and is designed to avoid unsupported answers.

4. Problem: Small businesses cannot provide support all day.

Solution: The website chatbot can answer questions whenever visitors need help.

5. Problem: Businesses lose potential customers when a chatbot cannot help.

Solution: DokBot collects visitor emails and passes the conversation to a human.

Frequently Asked Questions about DokBot

Q1. What is DokBot AI?
DokBot is an AI chatbot builder that turns business documents into a support chatbot for websites.

Q2. Which file formats does DokBot support?
It supports PDF, DOCX, XLSX, Markdown, and TXT files.

Q3. Can I add DokBot to my website?
Yes. You can install its chatbot widget using a simple script.

Q4. Does DokBot offer a free plan?
Yes. It offers a free plan with limited chatbot messages and welcome credits.

Q5. Can DokBot connect customers to human support?
Yes. It can collect visitor email addresses and provide the conversation context for follow-up.

DokBot: Pricing Plan

DokBot offers a free plan and paid subscriptions. Available third-party pricing information lists these options:

Free Plan – $0

• 1 chatbot
• 100 messages per month
• 50 welcome AI credits
• Useful for testing the platform

Plus Plan – $9/month

• Paid plan for growing chatbot needs
• Live chat functionality
• More capacity than the free plan

Pro Plan – $25/month

• Designed for more advanced usage
• Live chat functionality
• Higher usage capacity

DokBot also supports bringing your own API key, so AI provider costs may depend on your chosen service. Check the official pricing page for current limits and billing details before subscribing.

Also Check : Data Analytics Work from Home Internship at Evolvra

Conclusion

DokBot AI is a helpful tool for businesses that want to improve website customer support using their own documents. It converts PDFs, Word files, spreadsheets, and text documents into a chatbot that can answer customer questions. Features such as easy website integration, API connections, live chat, and human handoff make it useful for small businesses and growing teams. Its free plan allows users to test the platform before choosing a paid subscription. Overall, DokBot can reduce repetitive support work, help visitors find information, and make customer communication easier

Also Check : Kin AI: Control AI Agent Permissions, Secure Your Accounts & Manage AI Actions