Customer Relationship Management (Free Online Course) – Customer Relationship Management (CRM) is the strategic approach to managing interactions and relationships with customers to enhance satisfaction, loyalty, and business growth. This course introduces key CRM concepts, including customer lifecycle management, data-driven decision-making, and tools to personalize customer experiences. Learn how to leverage CRM software, streamline communication, and measure success through analytics. Whether you’re in sales, marketing, or support, mastering CRM helps you build stronger connections and drive long-term success. Take the first step in understanding how effective CRM transforms businesses and customer journeys!
What You Will Learn?
| Main components of Operations Management |
| Introduction to Customer Relationship Management |
| What is Customer Relationship Management? |
| Benefits of CRM |
| CRM Process |
| What does Customer Relationship Managers do? |
| Examples of CRM |
Skills You Will Gain
- CRM Process
- Communication
- Customer Service (Can remove)
- Relationship Management
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My Great Learning Course Enrollment Process
Step 1 – Visit the Course Page
Click on the Orange Button below – GET THE FREE ONLINE COURSE to access the Course Page.
Step 2 – Sign Up or Log In
Click on the “Sign Up” or “Log In” button located at the top-right corner of the page. You can register using your email address, Google account, or Facebook account.
Step 3 – Enroll for FREE
Once you’re logged in, select the “Enroll Now” option to gain access to the course materials.
Step 4 – Begin Your Learning Journey: After clicking “Start Learning,” you will be seamlessly redirected to your personalized dashboard, where you can embark on your course at your own pace !
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