Userlens: AI Customer Adoption and Retention Platform

Userlens: AI Customer Adoption and Retention Platform It is an AI-powered customer adoption and retention platform built for B2B SaaS and product-led growth teams. Its AI agent, called Lumi, studies how customers use a product and provides personalized guidance to help them discover features, improve usage, and reach important product goals. Instead of sending the same message to everyone, Userlens creates guidance based on each customer’s actual behavior. Userlens combines product usage data with customer information to understand what users are doing inside a product. Teams can create campaigns based on specific adoption goals and define the audience they want to reach. Lumi then identifies users who match the campaign, explains why they qualify, and creates personalized messages based on their behavior. Userlens can also measure whether the guidance actually changes customer behavior, rather than focusing only on email opens or clicks.

5 Benefits of Using of Userlens

1. Saves Time – Automates personalized customer guidance.
2. Improves Product Adoption – Helps users discover and use important features.
3. Personalizes Customer Communication – Messages are based on real user behavior.
4. Scales Customer Success – One team can provide guidance to many customers.
5. Data-Driven Decisions – Teams can use product behavior to decide who needs help and why.

Features of Userlens

• AI Powered Customer Guidance: Lumi analyzes customer behavior and creates personalized messages that explain what a user should do next.
• Behavior-Based Campaigns: Teams can create campaigns around specific product adoption goals and target customers who meet defined conditions.
• Personalized Emails: Userlens can create personalized emails based on each customer’s actual product activity instead of using generic templates.
• Product Analytics Integration: Userlens can combine information from databases and analytics platforms such as PostHog, helping teams understand both customer state and product behavior.
• Adoption Tracking: The platform tracks whether customer guidance leads to real product adoption and helps teams identify users who still need assistance.

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5 Problems with their solutions that Userlens can solve it

1. Problem: Customers may not use important product features.

Solution: Userlens identifies users who are falling behind and provides personalized guidance.

Solution: Lumi creates messages based on each user’s actual product behavior.

3. Problem: Customer success teams cannot personally guide every user.

Solution: Userlens provides personalized guidance at scale.

4. Problem: Users may repeat the same actions, abandon tasks, or struggle with a feature.

Solution: Userlens analyzes these behaviors and creates relevant guidance for the individual user.

5. Problem: Email opens and clicks do not always show whether customers adopted a feature.

Solution: Userlens tracks product behavior and measures adoption outcomes.

Frequently Asked Questions about Userlens

Q1. What is Userlens?
Userlens is an AI-powered customer adoption and retention platform for B2B SaaS and product-led growth teams.

Q2. What is Lumi in Userlens?
Lumi is Userlens’s AI agent that analyzes customer behavior and creates personalized guidance to help users adopt products.

Q3. Can Userlens personalize customer emails?
Yes. Lumi creates personalized emails based on individual customer behavior and campaign goals.

Q4. Does Userlens have a free plan?
Yes. The Free plan includes 100 profiles, 300 personalized emails per month, and one active campaign.

Q5. Who should use Userlens?
Userlens is mainly designed for B2B SaaS companies, product-led growth teams, and customer success teams that want to improve product adoption and retention.

Userlens: Pricing Plan

Free Plan: The Free plan costs $0 per month and includes 100 profiles, 300 personalized emails per month, one active campaign, PostHog integration, and database integration. It is designed for teams that want to try Lumi with a small audience.

Starter Plan: The Starter plan costs $100 per month and includes 10,000 profiles, 10,000 personalized emails per month, five active campaigns, PostHog integration, and database integration.

Growth Plan: The Growth plan starts at $1,000 per month when billed annually. It provides higher profile and email limits, more campaigns, additional data integrations, priority onboarding, and priority support.

Enterprise Plan :The Enterprise plan uses custom pricing. It is designed for organizations that need custom profile and campaign limits, security and governance controls, custom integrations, and dedicated implementation and support.

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Userlens is a useful AI platform for businesses that want to improve customer adoption and retention. Its Lumi AI agent uses real product behavior to create personalized guidance instead of relying on generic customer messages. With behavior-based campaigns, personalized emails, analytics integrations, and adoption tracking, Userlens can help SaaS companies provide more relevant customer support at scale. Its Free and Starter plans make it possible to begin with a smaller customer base, while Growth and Enterprise plans are designed for larger organizations

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